Loading... Please wait...
- Home
- FAQ
FAQ
Why Can't I See the Prices?You must have an active account to view prices. With an active account you must Sign In to view prices. Register by visiting our Create an Account.
How can I cancel my order?You can cancel order by contacting us through e-mail, leaving offline message, phone or fax. You can cancel order before it gets shipped. Return orders are entitled to 15% restocking fee. Please make sure to include your order number and personal information as soon as possible before we ship your order.
What are your sales terms?Our prices may change anytime without any notification. We are not responsible for any printing mistakes. If you place an order and has an item with wrong pricing, we will cancel the item and give you credit back for the item. Or you can pay the correct price and get the product. Online purchase can be made by using major credit cards or COD.
What is your return policy?You must contact us as soon as possible. Please call us before returning item(s). We do not accept any half or opened items. Once we discuss the matter we will provide you Return Authorization Number which you need to send us along with your company name, address and list of items and quantities you would like to return. Please make sure to provide return reason along with the package. Any return order item is subjected to 15% restocking fee unless it was a seller mistake.
Do you have a minimum order?No. We do not have any minimum order amount.
How can I place my order?Customer can order online through our website 24 hours a day/ 7 Days a week. We also accept orders by phone, fax or email. Our office hours are Monday through Saturday from 9am to 7:00 pm EST.
Do you offer free shipping?Yes. Free shipping offer depends on shipping address zip code, total order amount and total weight of the order. Please see our FREE shipping offer details under About Us section.
Do you accept international orders?Customers located outside of US Virgin Island, Puerto Rico or Hawaii, please call us or email us to get information about international shipping policy.
Do you charge sales tax?We only charge sales tax for New York customers. We offer sales tax exempt for businesses once we receive a Tax Resale Certificate ST-120 by fax, mail or during a delivery.
How can I pay for my order?We accept all major credit cards including Master Card, Visa, American Express and Discover card. We also support wire transfer, please give us a call to get information about wire transfer procedure. We also provide an option for COD orders.
How do I know my transaction is secure?We, nycfoodservice.com, understand our customers’ privacy. We have implemented secured SSL encryption for our customers Privacy. Our website is PCI compliance and all transactions are fully encrypted and secured for safe order processing. We will not disclose your information to any third party unless required by USA law.
Will I receive order/ shipment confirmation?Yes. Once we process your order and ship it. You will receive order shipment notification email along with tracking number.
How are orders shipped?We use FedEx or UPS to ship orders within continental U.S. Orders to Alaska will be shipped via USPS, FedEx or UPS. Orders to U.S. Virgin Island and Puerto Rico will be shipped via USPS or FedEx.
How long before I receive my order?Usually we ship orders within 1-2 business days. If we are out-of-stock for any item we will contact you before we ship your order. Usually UPS Ground and FedEx Ground orders are delivered within 1-5 business days. USPS orders to Hawaii, Alaska and Puerto Rico are delivered within 3-5 business days.
****We will contact you in case of out-of-stock items. We will never ship your order with wrong products.****
How can I cancel my order?You can cancel order by contacting us through e-mail, leaving offline message, phone or fax. You can cancel order before it gets shipped. Return orders are entitled to 15% restocking fee. Please make sure to include your order number and personal information as soon as possible before we ship your order.
**** RETURN ORDERS ARE SUBJECTED TO 15% RESTOCKING FEE, SO PLEASE CONTACT US IMMEDIATELY****
What are your sales terms?Our prices may change anytime without any notification. We are not responsible for any printing mistakes. If you place an order and has an item with wrong pricing, we will cancel the item and give you credit back for the item. Or you can pay the correct price and get the product. Online purchase can be made by using major credit cards or COD.
What is your return policy?You must contact us as soon as possible. Please call us before returning item(s). We do not accept any half or opened items. Once we discuss the matter we will provide you Return Authorization Number which you need to send us along with your company name, address and list of items and quantities you would like to return. Please make sure to provide return reason along with the package. Any return order item is subjected to 15% restocking fee unless it was a seller mistake.
All return items must be preapproved by us. No Expired or short dated items will be accepted as return.In case of restocking fee, buyer will be credited with remaining amount after deducting restocking handling fee.